Privacy Policy

This Privacy Policy (“Policy”) describes how [Toway] (“we,” “us,” or “our”) collects, uses, stores, and shares personal information when you visiting our website [towaygroup.com] (“Website”) or use our services (“Services”). By using the Website or Services, you consent to the practices outlined in this Policy.

1. Information We Collect

We collect personal information in two ways:
1.1 Information You Provide
We collect data you voluntarily submit, such as:
  • Contact details (name, email address, phone number) when you register an account, sign up for newsletters, or submit inquiries.
  • Payment information (credit card details, billing address) for processing purchases through our secure payment gateway.
  • Feedback, survey responses, or job application materials when you engage with our forms.
1.2 Automatically Collected Information
Using cookies, analytics tools, and similar technologies, we gather:
  • Technical data: IP address, device type (e.g., mobile/desktop), browser version, and operating system.
  • Usage data: Pages visited, clickstream patterns, referral sources, and time spent on the Website.

2. How We Use Your Information

We use personal information for the following legitimate purposes:
  • Service Delivery: Fulfilling orders, managing accounts, and providing customer support.
  • Communication: Sending transactional updates, order confirmations, and service-related notices.
  • Personalization: Tailoring content, recommending products, and improving user experience based on browsing behavior.
  • Analytics: Analyzing trends to optimize Website performance and develop new services.
  • Security: Detecting fraud, preventing unauthorized access, and enforcing our Terms of Service.
  • Legal Compliance: Responding to legal requests, audits, or regulatory obligations.

3. Sharing Your Information

We may disclose personal information with:
3.1 Third-Party Service Providers
Trusted partners who assist us in operating the Website (e.g., payment processors, cloud storage providers, marketing platforms), under strict confidentiality agreements.
3.2 Legal Authorities
When required by law, court order, or government regulation (e.g., to comply with anti-money laundering laws or data protection regulations).
3.3 Business Transfers
In connection with mergers, acquisitions, or sales of company assets, where your information may be transferred to a successor entity.
3.4 With Your Consent
For specific purposes outlined at the time of collection (e.g., sharing data with marketing partners for targeted campaigns).

4. Cookies and Tracking Technologies

We use cookies and similar tools (e.g., web beacons, pixels) to:
  • Remember user preferences (e.g., language settings, shopping cart items).
  • Measure advertising effectiveness and Website traffic through analytics providers like Google Analytics.
  • Deliver personalized content and ads.
You can manage cookie preferences via your browser settings:
  • Chrome: Go to Settings > Privacy and Security > Cookies and Other Site Data.
  • Firefox: Go to Options > Privacy & Security > Cookies and Site Data.
  • Most browsers allow you to block third-party cookies or delete existing cookies.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes stated here, or as required by law (e.g., tax records, dispute resolution). For example:
  • Transaction data is kept for [5 years] to comply with financial regulations.
  • User account data is deleted upon account closure, unless required for legal purposes.

6. Your Rights Over Your Data

Under applicable data protection laws (e.g., GDPR, CCPA), you have the right to:
  • Access: Request a copy of the personal data we hold about you.
  • Correct: Update inaccurate or incomplete information.
  • Delete: Request deletion of your data, subject to legal exemptions (e.g., fraud prevention).
  • Restrict Processing: Ask us to pause processing your data in certain situations.
  • Withdraw Consent: Opt out of marketing communications by using the “Unsubscribe” link in our emails.
  • Data Portability: Request a transfer of your data to another controller in a usable format.

7. Security Measures

We implement industry-standard security measures (e.g., encryption, firewalls, access controls) to protect personal information from unauthorized access, alteration, or disclosure. However, no online security system is fully immune to risks, and we cannot guarantee absolute security.

8. Children’s Privacy

Our Services are not directed at children under [16] years old (depending on jurisdiction). We do not knowingly collect personal information from minors. If we discover a child’s data, we will delete it immediately upon verification.

9. International Data Transfers

If your information is transferred to countries outside your jurisdiction, we ensure transfers comply with applicable laws (e.g., using Standard Contractual Clauses under GDPR) to protect your data.

10. Changes to This Policy

We may update this Policy periodically. Revised versions will be posted on this page with an updated “Effective Date.” Your continued use of the Website after changes constitutes acceptance of the modified Policy.

11. Contact Us

For questions about this Policy or your privacy, please contact us.